bajea's Privacy Policy

bajea is a secure and reliable online betting platform serving users in Bangladesh. We believe that protecting the privacy of every user's personal information is a fundamental right and an essential responsibility of a trustworthy platform.

This privacy policy explains what types of information bajea collects, how that information is used, where it is stored, and what rights you have over your information. By using bajea's services, you consent to the terms of this policy.

This document has been prepared in English so that users in Bangladesh can easily understand the information in a language accessible to them. We will update this page whenever changes are made and notify you where applicable.

1.1 Information You Provide Directly

When you create an account on bajea, log in, or get in touch with us, you voluntarily provide the following information:

• Name and identity details (full name, date of birth)
• Contact information (email address, mobile number)
• Account credentials (user ID, password — stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, or Upay number — used only for transaction verification)
• Identity verification documents (national ID or passport details where required)
• Messages and attachments sent to the support team

1.2 Information Collected Automatically

When you visit or use bajea's platform, the following information may be collected automatically through technical means:

• IP address and device identification details
• Browser type and operating system information
• Platform activity logs (login times, betting history, transaction records)
• Cookie and session data (to improve user experience)
• Network and connection-related information

1.3 Information Received from Third Parties

In some cases bajea may receive information from third-party sources, such as:

• Transaction verification information from payment processors
• Information from fraud prevention and identity verification service providers
• Information shared with responsible gaming organisations (where legally required)

2.1 Providing and Operating Services

bajea uses your information for the following reasons:

• To create, verify, and manage accounts
• To deliver betting and gaming services without interruption
• To process transactions and ensure financial security
• To manage deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• To provide 24/7 customer support

2.2 Security and Protection

Maintaining the security of bajea's platform is one of our highest priorities. We use information for this purpose to:

• Protect against fraud, money laundering, and unauthorised access
• Verify account identity and prevent unauthorised transactions
• Keep data secure through SSL encryption and secure protocols
• Enforce responsible gaming policies and identify patterns of excessive gambling

2.3 Communication and Support

Your email or contact information is used to:

• Send transaction confirmations and important account notifications
• Respond to customer support enquiries
• Inform you about policy changes or important updates

bajea does not sell your information to third parties for marketing purposes without your consent.

2.4 Meeting Legal Obligations

bajea may be required to use or share your information to comply with applicable laws, regulations, or instructions from regulatory bodies. This includes:

• Complying with legal instructions or court orders
• Assisting competent authorities investigating financial crimes
• Meeting audit and record-keeping obligations

3.1 How Data Is Stored

bajea stores your information on secure servers. We apply industry-standard security measures, which include:

• SSL/TLS Encryption: Advanced encryption technology is used for every data transfer.
• Data Encryption at Rest: Stored data is also kept in encrypted form.
• Access Controls: Only authorised staff have access to specific information.
• Security Audits: System security is reviewed on a regular basis.
• Firewall and Intrusion Detection: Measures to prevent potential threats are active at all times.

3.2 Data Retention Period

bajea retains your information for as long as:

• Your account is active and the information is needed to provide services
• Required to meet legal obligations (financial transaction records are generally kept for the legally stipulated period)
• Necessary for resolving disputes or legal claims

Information that is no longer needed after an account is closed is securely deleted or anonymised.

3.3 Sharing Information with Third Parties

bajea does not share your personal information with third parties except in the following limited circumstances:

• Payment Processors: Information necessary to complete bKash, Nagad, Rocket, Upay, or bank transactions.
• Technology Service Providers: Technology partners that assist in operating the platform (under contractual confidentiality terms).
• Legal Obligations: Under a court order or direction from a lawful authority.
• Business Transfers: In the event of a merger or acquisition of bajea, you will be informed at that time.

4.1 Right to Access Your Information

You can request from bajea at any time to find out what information is stored about you. This request can be sent by email to [email protected] or through live chat.

4.2 Right to Correct Your Information

If any information stored in your account is incorrect or outdated, you can request that it be corrected. Providing accurate information is important for secure account management.

4.3 Right to Delete Your Information

In certain circumstances you can request that your personal information be deleted. However, this right may be limited in the following cases:

• When retaining the information is legally mandatory
• During an ongoing legal dispute or investigation
• When the information is essential for providing services

4.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly in the case of marketing communications. bajea will respect this request.

4.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, you can contact bajea in the following ways:

• Email: [email protected]
• Live Chat: Active 24/7, support available in Bengali and English

We will review all valid requests and respond within a reasonable timeframe.

5.1 Use of Cookies

Cookies are small data files that a website stores in your browser. bajea uses the following types of cookies:

• Essential Cookies: Necessary for maintaining login sessions and providing security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To measure and improve platform performance.

5.2 Cookie Controls

You can change your cookie acceptance or rejection options by going to your browser settings. Please note that disabling essential cookies may affect some core functionality of bajea.

6.1 Age Verification

bajea strictly ensures that its platform can only be used by individuals aged 21 or above. An age verification process is followed at the time of registration.

If bajea becomes aware that a minor is using an account, that account will be closed immediately and the related information will be deleted.

6.2 No Collection of Minors' Information

bajea does not knowingly collect personal information from any individual under the age of 21. If a parent or legal guardian believes that their minor child's information has been collected by mistake, please contact [email protected] immediately.

7.1 Notice of Changes

bajea may update this privacy policy as needed. For significant changes:

• The "Last Updated" date on the policy page will be changed
• A notification may be sent to your account email for important changes
• You may be informed about changes when logging in to the platform

7.2 Continued Use Means Consent

Continuing to use bajea's platform after a policy change means you are considered to have consented to the updated policy. If you do not agree with the changes, please contact us to close your account.